There are no refunds given for books.

Exchange Policy for Unused Products within 30 Days

Thank you for choosing The GIrl Vault! Your satisfaction is our priority. Before making a purchase, please review our exchange policy tailored for unused items within a 30-day window:

Exchanges for Unused Products:
If you've purchased a product and have not used it but would like to exchange it for a different variant or item within 30 days of your original purchase, we're here to assist you.

Conditions for Exchanges:
- The product must be in its original, unused condition with all tags, packaging, and accessories intact.
- Proof of purchase, such as the order confirmation or receipt, is required.

How to Initiate an Exchange:
1. Contact our customer support team at thegirlvaultsupport@gmail.com within 30 days of your original purchase.
2. Provide details of your order and the specific product you would like to exchange.
3. Our customer support team will guide you through the exchange process, including shipping instructions and any additional information required.

Shipping Costs:
Customers are responsible for covering the shipping costs associated with the return of the unused product and the shipment of the new item.

Exclusions:
- This exchange policy applies only to unused products within 30 days of the original purchase.
- Products that show signs of use, or damage, or are missing original packaging and accessories may not be eligible for exchange.

Policy Updates:
The Girl Vault reserves the right to update or modify this exchange policy at any time without prior notice. Please review this policy periodically for changes.

Contact Us:
If you have any questions or concerns regarding our exchange policy for unused products, please reach out to our customer support team at thegirlvaultsupport@gmail.com.

We appreciate your understanding and are committed to ensuring your satisfaction with Elegant Ellie products.

The Girl Vault Team

Shipping Policy for The Girl Vault 

Thank you for choosing to purchase Elegant Ellie! We want to ensure that your shopping experience is smooth and enjoyable. Please take a moment to review our shipping policy:

Processing Time:
Orders are typically processed and shipped within 5-7 business days from the date of purchase. Please note that processing time may vary during peak seasons or special promotions.

Shipping Methods:
We offer several shipping options to accommodate your needs. During the checkout process, you will be able to select the shipping method that best suits your preferences. Our available shipping methods include:

1. Standard Shipping: Estimated delivery within 5-7 business days.
2. Expedited Shipping: Estimated delivery within 2-3 business days.
3. International Shipping: For customers outside the USA, please allow 7-14 business days for delivery, depending on your location.

Shipping Rates:
Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost during the checkout process before finalizing your purchase.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date.

Address Accuracy:
It is crucial to provide accurate shipping information during the checkout process. Please double-check your shipping address to ensure your order reaches you without any issues. We are not responsible for lost or delayed shipments due to incorrect addresses provided by customers.

Shipping Delays:
While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, customs clearance, or other external factors may cause delays. We appreciate your understanding in such situations.

If you have any questions or concerns regarding your order's shipping, please don't hesitate to contact our customer support team at thegirlvault@gmail.com. We are here to assist you and ensure your satisfaction with  Elegant Ellie 

Happy reading!
Elegant Ellie Team